| 33811833 |
Inquiry for the item from sk8**** |
sk8******* |
2018-11-27 |
Answered |
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my height is 150cm. any of your gown suitable for my height? I am very small size. |
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[Re] Inquiry for the item from sk8****
Hello, you can check from our size chart on your interested design,the smaller size XS is available in many design, thanks! |
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| 31536208 |
Inquiry for the item from sia**** |
sia******* |
2018-04-22 |
Answered |
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May I know if the cutting is very small? Can u help me in choosing my size ?
Width of shoulder 38.5cm
Bust 83cm -no bra 86cm bra
Waist 78cm
Hips 92cm |
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[Re] Inquiry for the item from sia****
Hello, with your measuremnt you can chose size XL, and it might need alteration for best fit. thanks! |
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[Re] Inquiry for the item from sia****
Thank you..I done my order~:) |
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[Re] Inquiry for the item from sia****
Good morning, noted and thanks |
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| 31202626 |
Inquiry for the item from tam**** |
tam******* |
2018-03-20 |
Answered |
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Hi, my waist around 26". I bought S, can fit? Do u accept refund if cant fit? I bot item 43 |
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[Re] Inquiry for the item from tam****
Pls see my reply, thanks! |
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| 31174812 |
Inquiry from mic**** |
mic******* |
2018-03-16 |
Answered |
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Dear Dean,
My cart no. 117398340, order no. 249529723
Thank you for your beautiful dress but I guess my body can't fit into the dress. The bustline was too big and the waistline was too tight for me.
I need to hunt another dress this weekend for my next week's cocktail party.
Is there anyway you could help me? Would I be able to do a return of the dress please?
Thank you. |
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[Re] Inquiry from mic****
Hello Michele,
You can send to local tailor shop for alteration, if not urgent you can send back for one to one exchange.
Best Regards...Dean |
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[Re] Inquiry from mic****
Hi Dean,
Is there any refund I can do with you? |
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[Re] Inquiry from mic****
My body size do not fit the dress and having this dress altered will cost more than the cost that I bought this dress from you.
I hope you would be able to help me.
Thank you. |
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[Re] Inquiry from mic****
Hello Michele,
Below is return and exchange policy, do let me know your decision, I will forward warehouse address to you after confirmed. thanks!
We accept exchange or return for refund within 7days.
Best Regards...Dean |
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[Re] Inquiry from mic****
Hi Dean, I would like to have return for refund option please.
I thank you very much for your help and will definitely recommend your shop to others. You are indeed a good and honorable seller I see from Qoo10.
Thank you and have a nice evening. |
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[Re] Inquiry from mic****
Hello Michele,
for returplease send back to below address, and indicate your order number in the package, your refund will be proceed upon verify after receive.
Attn：Mrs YeHanLu
Address：No. 116, JianDe QianTan HouShanWan, HangZhou, Zhe Jiang, China 311602
H/P: +86 15805811413
Office: 64172483
Best Regards...Dean |
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[Re] Inquiry from mic****
Hi Dean,
Which courier you use to send the parcel to me? Could I use the same one to return the dress?
Thanks |
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[Re] Inquiry from mic****
Good morning, yes, they are same address I sent to you. |
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[Re] Inquiry from mic****
Good morning Dean,
I will arrange for pick up on Monday.
I will provided the tracking number once the parcel is picked up.
Thank you for your good service and your understanding!
Thank you. |
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[Re] Inquiry from mic****
Noted and thanks! |
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[Re] Inquiry from mic****
Hi Dean,
Parcel picked up today.
Thank you. |
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[Re] Inquiry from mic****
Hi Michele， Noted, your refund will be proceed after items received .
thanks! |
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[Re] Inquiry from mic****
Hi Dean, have you got the dress? Pls let me know if the dress is with you before I confirm my delivery from QExpress. Please help me do the refund too! thank you |
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[Re] Inquiry from mic****
Hi Michele，not received yet, for delivery status you can check with carrier you have ship. thanks! |
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| 31038704 |
Inquiry for the item from sie**** |
sie******* |
2018-03-03 |
Answered |
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你好，我想问问这个裙子能改大一个size吗？我真的很喜欢这条裙子，可我还差一个size。。 |
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[Re] Inquiry for the item from sie****
你好，你可以自己修改一点。 |
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| 30722226 |
Inquiry for the item from ohm**** |
ohm******* |
2018-01-31 |
Answered |
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Hi for item DTM- PINK -027, able to customise the length? |
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[Re] Inquiry for the item from ohm****
hi， sorry to inform can not customized |
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[Re] Inquiry for the item from ohm****
Then may I know what’s the length in cm? |
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[Re] Inquiry for the item from ohm****
Hi, approx. 75cm from bust to knee. |
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| 28419159 |
Inquiry for the item from lin**** |
lin******* |
2017-09-10 |
Answered |
| |
Hi I have place my order no. 228629292.
Item DTM PINK -018 Bust 86.5cm waist 71cm what size should i take ? I place order size L, should 8 take size M, please give advice before
delivery my shipment, thank you. |
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[Re] Inquiry for the item from lin****
HI , SIZE M Should ok. |
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[Re] Inquiry for the item from lin****
OK so u can help me change to size M?? |
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[Re] Inquiry for the item from lin****
Ok, noted. |
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[Re] Inquiry for the item from lin****
Note: I have another order no.: 228630975 and 228630976 please put in in same shipment, Thank you. |
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[Re] Inquiry for the item from lin****
Noted with thanks! |
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[Re] Inquiry for the item from lin****
Hi I received your shipping preparation by email, for item DTM-018 I have require to change the size from L to M but the shipping preparation show me still in size L, please take note of this, because I need the dress urgent , I don't want any mistake ..Thank you. |
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[Re] Inquiry for the item from lin****
Hi, no worries, we have updated your order details for preparation |
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[Re] Inquiry for the item from lin****
Thank you very much .. |
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[Re] Inquiry for the item from lin****
No problem |
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| 28410300 |
Inquiry for the item from lin**** |
lin******* |
2017-09-09 |
Answered |
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Item: SKU: DTM-Pink-032
Can I buy this for attend my friend wedding,? I am worry the dress look like wedding dress.
My bust is 94 my waist is 74 so what size should I take ?
Thank you. |
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[Re] Inquiry for the item from lin****
Hello, Thank for contacting us. Yes, you can wear this design to attend special occasion like wedding, with your measurement I suggest Size L or XL. |
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[Re] Inquiry for the item from lin****
U have the size in stock? |
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[Re] Inquiry for the item from lin****
yes..they are in stock. |
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[Re] Inquiry for the item from lin****
If I confirm today when I can received it?
Thank you. |
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[Re] Inquiry for the item from lin****
for delivery normally it take 5-7working days by Qxpress after dispatched. Thanks! |
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[Re] Inquiry for the item from lin****
If I confirm today can I received before 18 Sept ? |
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[Re] Inquiry for the item from lin****
Yes...should not be problem. |
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